It is important to ensure that appointments are conducted in a quiet, private space without interruptions so that the risk of someone overhearing is minimised. When you receive the invitation for your appointment via Zoom you will also receive a password to help ensure your privacy. If you are having bandwidth issues it is helpful to make sure that you have shut down any programmes that are using video in the background e.g. YouTube, Facebook.
For all online sessions payment is requested the day before your session via internet banking.